Chaungeni Technologies — IT Services, Online Sales & Managed IT
Effective: March 2026 | Version 3.0 | Jurisdiction: Bloemfontein, Free State
Chaungeni Technologies ("we", "us", "our") is a business entity registered under the laws of the Republic of South Africa, operating at 09 John Chard, Brandwag, Bloemfontein, 9301. Company registration number will be confirmed upon request. Contact: tech@chaungeni.co.za | 082 233 8003.
"Customer", "you", or "your" means any natural or juristic person who accesses our website, purchases products or services, submits a device for repair, or enters into a managed services agreement with us.
These Terms are governed by and interpreted in accordance with the following South African statutes:
Chaungeni Technologies provides the following categories of services, each subject to the specific terms in the relevant sections below:
We reserve the right to decline or discontinue any service at our reasonable discretion, subject to the notice requirements of the CPA where applicable.
By submitting a device, you authorise Chaungeni Technologies to perform diagnostics and, upon your written or verbal approval of a quote, to proceed with repairs. No work beyond the approved scope will be performed without prior Customer authorisation.
A diagnostic fee may apply regardless of whether you proceed with the repair. This fee will be disclosed before diagnostics begin. If you decline the repair after receiving the quote, the diagnostic fee becomes payable immediately upon collection of the device.
All repair quotes are valid for 7 (seven) calendar days from the date of issue. Quotes are estimates and may be revised if additional faults are discovered during repair, subject to your prior approval of any variation.
You are solely responsible for backing up all data before submitting your device. Chaungeni Technologies accepts no liability whatsoever for data loss, corruption, or damage occurring during repair, diagnostics, or transit. Data recovery is not guaranteed and is subject to the physical and logical condition of the storage media.
You are encouraged to test your device thoroughly at the time of collection. Any issues identified after the device leaves our premises will be treated as new service requests, subject to warranty provisions in Section 8.
Where a device is submitted in a severely deteriorated, liquid-damaged, or otherwise critical condition, we will advise you of the risks before proceeding. We shall not be liable for any worsening of condition that is a consequence of the pre-existing state of the device.
We only install software that is lawfully licensed, genuinely free, or for which you provide a valid licence key. We will not knowingly install pirated, counterfeit, or unlicensed software. You must provide proof of valid licences for any proprietary software installations requested. This obligation is yours and cannot be transferred to us.
We reserve the right to decline service on reasonable grounds, including but not limited to: devices suspected to be stolen; devices that are irreparably damaged; requests to install illegal software; or where completion of the service would be technically impossible or unlawful.
All product descriptions, images, and specifications are provided in good faith and sourced from our suppliers. Minor variations in colour, specification, or packaging may occur. Prices are displayed in South African Rand (ZAR) inclusive of 15% VAT where applicable.
Your online order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to decline or cancel any order if a product is out of stock, incorrectly priced due to a technical error, or where fraudulent activity is suspected.
You must be at least 18 years of age to place an order on this website. By placing an order, you confirm that you meet this requirement.
The total cost of your order — including product prices, delivery fees, and VAT — will be clearly displayed before you confirm your purchase. No additional charges will be applied without your prior consent.
To cancel under Section 44 of the ECT Act, notify us in writing within 7 days of delivery to tech@chaungeni.co.za with your order reference. You must return the goods in their original, undamaged condition. We will refund the purchase price within 30 days of receiving the returned goods. Return shipping costs are for your account unless the cancellation is due to our error or a defective product.
Under the Consumer Protection Act, you also have the right to cancel a service before it commences. Where a repair has not yet begun, you may cancel at no charge. Where work has commenced, a reasonable charge for work already performed and materials used will apply.
The following are not eligible for cooling-off cancellation under the ECT Act:
Managed IT services contracts (Section 10) have specific cancellation terms defined in the applicable service level agreement (SLA). In the absence of a specific SLA, 30 days' written notice is required to terminate a managed services engagement.
Estimated delivery timeframes are provided in good faith and are subject to courier availability, supplier stock levels, and geographical location. We are not liable for delays caused by courier companies, load shedding, civil unrest, or other factors outside our reasonable control.
You are responsible for providing a complete and accurate delivery address. Additional charges arising from failed deliveries, re-deliveries, or incorrect addresses provided by you will be for your account.
Risk in goods passes to you upon delivery to the address you specified. We recommend inspecting deliveries immediately and noting any damage on the delivery documentation before signing. Damaged goods must be reported to us within 48 hours of receipt.
Ownership of goods transfers to you only upon receipt of full payment in cleared funds. Until such time, goods remain the property of Chaungeni Technologies notwithstanding delivery.
Delivery fees are calculated based on order value, weight, and destination. The applicable fee will be displayed at checkout before you confirm your order. Free delivery thresholds, where applicable, will be shown on the website and are subject to change without notice.
All prices displayed on our website are in South African Rand (ZAR) and include 15% VAT unless otherwise stated. Prices are subject to change without prior notice due to exchange rate fluctuations, supplier price adjustments, or other market conditions. The price applicable to your order is the price displayed at the time of order confirmation.
Full payment for repair services is required before the repaired device is released. We do not release devices pending payment under any circumstances. Partial payments may be considered at our sole discretion.
Online payments are processed through PayFast, a PCI-DSS Level 1 compliant payment gateway. By using PayFast, you also agree to PayFast's terms and conditions available at payfast.co.za. Chaungeni Technologies does not store, process, or have access to your card details. All card data is handled exclusively by PayFast.
For certain repairs, particularly where specialist parts must be sourced, we may require a deposit before work commences. This will be disclosed at the time of quoting. Deposits are non-refundable where parts have already been ordered or work has commenced, except where the repair cannot be completed through our fault.
Tax invoices will be issued for all completed transactions. Where VAT applies, our VAT registration number will appear on the invoice. Invoice disputes must be raised within 7 days of receipt.
Where a payment is dishonoured or a cheque or EFT is reversed, we reserve the right to charge a reasonable administration fee and to withhold service or delivery until payment is cleared.
All completed repairs carry a 30-day limited warranty covering the specific fault repaired and the parts replaced. If the same fault recurs within 30 days, we will, at our election and in accordance with CPA Section 56: (a) repair the defect at no charge; (b) replace the defective part; or (c) provide a refund of the repair cost where repair or replacement is not reasonably possible.
New products sold by us are covered by the manufacturer's warranty. Warranty claims for new products must be directed to us, and we will facilitate the process with the relevant manufacturer or distributor. The CPA implies a minimum warranty period for new goods.
The repair warranty does not apply to:
Where we sell pre-owned or refurbished devices, the condition, specifications, and warranty period (if any) will be clearly disclosed at the point of sale. The CPA still applies to pre-owned goods sold in the ordinary course of business.
If a product you purchased is defective, not of good quality, or not reasonably suitable for its intended purpose within 6 months of delivery, you may return it and elect one of the following remedies under CPA Section 56:
To initiate a return, contact us at tech@chaungeni.co.za with your order reference and a description of the defect or reason for return. Do not return goods without our prior written authorisation. Goods returned without authorisation may be refused or delayed.
Approved refunds will be processed within 7–14 business days to your original payment method. PayFast refunds may take an additional 3–5 business days depending on your bank. We will notify you when the refund has been initiated.
We are not obligated under the CPA to accept returns for change of mind on items that function as described and are not defective. However, we may, at our sole discretion, accept exchanges for store credit subject to a restocking fee of up to 15% and provided the item is returned in its original, sealed, and undamaged packaging within 7 days of purchase.
Managed IT services are governed by a separate Service Level Agreement (SLA) executed between Chaungeni Technologies and the Client. The SLA defines service scope, response times, exclusions, and fees. In the event of any conflict between an SLA and these Terms, the SLA shall prevail.
Unless expressly stated in the applicable SLA, managed services include remote monitoring, patch management, antivirus management, backup monitoring, and remote helpdesk support during agreed hours. On-site visits, hardware procurement, and project work are billed separately unless included in the agreed SLA tier.
The Client must: (a) provide reasonable access to systems, premises, and personnel as required; (b) maintain accurate records of software licences; (c) notify us promptly of any security incidents or changes to their IT environment; and (d) pay monthly invoices by the agreed due date.
Where remote access tools are deployed on Client systems for support purposes, such tools will be disclosed to the Client and removed upon contract termination. Remote access is used exclusively for the delivery of contracted services and is subject to our POPIA obligations.
Where data backup forms part of the managed service, we will implement reasonable backup procedures as defined in the SLA. We are not liable for data loss where the Client's systems or hardware failure prevents backup completion, or where the Client has not provided adequate storage infrastructure. Backup restore is subject to the technical feasibility of the backup set.
MSP contracts are typically month-to-month or fixed-term as specified in the SLA. Either party may terminate a month-to-month contract with 30 calendar days' written notice. Early termination of a fixed-term SLA may attract a reasonable cancellation fee equivalent to up to 3 months' fees, unless termination is due to material breach by Chaungeni Technologies.
Managed services do not include: repairs to hardware (billed separately), data recovery, third-party software licensing, or services required as a result of the Client's negligence, deliberate action, or introduction of malware.
Any data accessed on Customer devices during the course of repair or managed services is treated as strictly confidential. Our technicians are instructed not to access, copy, share, or disclose any personal, business, or financial data encountered on Customer devices unless explicitly authorised or required by law.
Some repairs may require temporary access to system settings, files, or data for diagnostic or configuration purposes. By submitting your device, you consent to this limited, purpose-specific access. This consent does not extend to browsing, copying, or disclosing your personal files.
Technical data created during the repair process (diagnostic logs, system images) may be retained for up to 30 days post-repair and will thereafter be securely deleted. This data is not shared with third parties.
Devices submitted for repair are stored in a secure workshop environment. We take reasonable precautions against theft, damage, and unauthorised access. Devices are not insured by us against theft or accidental damage while in our custody unless a specific insurance arrangement has been agreed in writing.
All content on this website — including text, images, logos, software, code, and design — is the intellectual property of Chaungeni Technologies or its licensors and is protected by South African copyright law. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
Any software, data, or files on Customer devices remain the Customer's property. We claim no ownership or rights over Customer data accessed during service delivery.
Where we develop custom software or systems for a Client, intellectual property ownership will be defined in the applicable project agreement. In the absence of a written agreement, the default position is that Chaungeni Technologies retains ownership of the developed software, and the Client is granted a perpetual, non-exclusive licence to use the software for its intended purpose.
Our designated Information Officer responsible for POPIA compliance is Thabang Chaungeni, contactable at tech@chaungeni.co.za | 082 233 8003.
Personal information is collected and processed on one or more of the following lawful bases: (a) performance of a contract; (b) compliance with a legal obligation; (c) legitimate interest; or (d) your consent where required.
Our Promotion of Access to Information Act (PAIA) Section 51 manual is available on request from our Information Officer. It provides details of the categories of records held and the procedure for requesting access.
Our total aggregate liability to you for any claim arising from these Terms, whether in contract, delict, or otherwise, shall not exceed the amount paid by you for the specific service or product giving rise to the claim.
We shall not be liable for indirect, special, or consequential damages, including loss of profit, loss of data, or business interruption, arising from the use or inability to use our services, except to the extent prohibited by the CPA.
Notwithstanding the above, where goods sold by us cause harm due to a defect, we may be liable under CPA Section 61 (product liability). Our liability in such cases will be governed by the provisions of the CPA.
We are not responsible for the acts, omissions, or failures of third-party service providers (including courier companies, PayFast, cloud storage providers, or subcontractors), except where we have been negligent in selecting or supervising such parties.
By submitting a device for repair or trade, you warrant that you are the lawful owner of the device or have the written authorisation of the lawful owner to submit it for service. Submitting a stolen or fraudulently obtained device constitutes a criminal offence in South Africa.
We reserve the right to request proof of ownership (purchase receipts, IMEI documentation, ID, or proof of insurance claim) before accepting or releasing any device. We may conduct IMEI checks against national databases.
If we have reasonable grounds to believe a device submitted to us is stolen or unlawfully obtained, we are obligated under South African law to report the matter to the South African Police Service (SAPS) and to hand over the device. We shall not be liable to any person for losses arising from our compliance with this legal obligation.
You indemnify and hold harmless Chaungeni Technologies, its employees, and agents from any claim, loss, or damage arising from a third party asserting ownership of a device submitted by you.
Customers are required to collect their devices within 30 calendar days of notification that the repair is complete or, where no repair was performed, within 30 days of the diagnostic assessment.
Before treating a device as abandoned, we will make at least 3 documented contact attempts (via phone, SMS, and email) over a minimum period of 14 days from the collection notification date.
A storage fee of R50 per calendar day (or part thereof) may be charged for devices retained beyond 30 days from the collection notice date. You will be notified of any storage fees in our final contact attempt.
Devices not collected within 90 days of the collection notification, despite reasonable contact attempts, may be treated as abandoned. In such cases we reserve the right to dispose of the device to recover outstanding service fees and storage costs, after providing a final written notice with a 14-day response period. This process is intended to comply with common law principles and the CPA's prohibition on unconscionable conduct.
We reserve the right to subcontract specialised repairs or technical services to qualified and vetted third-party technicians or service providers. Where subcontracting occurs:
Neither party shall be liable for any delay or failure to perform obligations under these Terms resulting from circumstances beyond their reasonable control, including but not limited to:
In such circumstances, the affected party will notify the other as soon as reasonably practicable and will take reasonable steps to minimise the impact of the force majeure event.
In the event of any dispute arising from these Terms or our services, the parties commit to first attempting to resolve the matter amicably through direct communication. Please contact us at tech@chaungeni.co.za or 082 233 8003 within 14 days of the dispute arising.
If your complaint is not resolved to your satisfaction, as a consumer you have the right to refer the matter to:
If amicable resolution fails and the matter is not referred to the NCC or CGSO, disputes may be referred to mediation or arbitration under the auspices of the Arbitration Foundation of Southern Africa (AFSA) before court proceedings are instituted, unless urgent interim relief is required.
These Terms are governed exclusively by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the Magistrates' Court or High Court in Bloemfontein, Free State, as appropriate given the amount in dispute, for the resolution of any disputes that proceed to formal legal proceedings.
We reserve the right to amend these Terms at any time. Material changes will be notified on our website with a revised effective date. Your continued use of our services after the effective date constitutes acceptance of the amended Terms.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under South African law, that provision shall be severed from the Terms without affecting the validity and enforceability of the remaining provisions.
These Terms, together with any applicable SLA, service quote, or project agreement, constitute the entire agreement between the parties in respect of the subject matter hereof and supersede all prior representations, communications, and agreements.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Chaungeni Technologies
09 John Chard, Brandwag, Bloemfontein, 9301
Thabang Chaungeni
082 233 8003
NCC: 0860 266 786 | thencc.gov.za
Info Regulator: justice.gov.za/inforeg
Effective March 2026 · Version 3.0 · Privacy Policy · These Terms are reviewed annually or when material changes occur to our services or applicable legislation.