Terms & Conditions of Service
Last Updated: June 2025
Last Updated: June 2025
Effective Date: June 2025 | Version: 2.0
Important: By using our services at Chaungeni Technologies, you agree to these Terms & Conditions. Please read them carefully.
1.1 The customer authorizes Chaungeni Technologies to perform diagnostics, repairs, and related services as requested.
1.2 A diagnostic fee may apply, regardless of whether the Customer proceeds with the repair.
1.3 Any additional services beyond the initially agreed scope will require prior Customer approval.
2.1 Chaungeni Technologies is not liable for any data loss during repair or recovery. The Customer is responsible for backing up data before service.
2.2 Data recovery is not guaranteed and depends on the device's condition.
3.1 Repairs carry a 30-day limited warranty, covering replaced parts and workmanship.
3.2 Warranty Exclusions:
3.3 Chaungeni Technologies is not liable for indirect or consequential damages resulting from services.
4.1 Devices not collected within 30 days will be considered abandoned.
4.2 We will attempt to contact the Customer before disposing of or selling the device to recover costs.
5.1 Full payment is required upon service completion before device release.
5.2 Quotes are valid for 7 days from issuance.
6.1 The Customer must provide accurate information and proof of ownership when requested.
6.2 The Customer is responsible for safeguarding passwords and software licenses.
7.1 We do not install pirated or unlicensed software.
7.2 The Customer must provide valid licenses for software installations.
8.1 We reserve the right to refuse service for:
9.1 Customer information is kept confidential and used only for service and invoicing.
10.1 Disputes shall first be resolved amicably.
10.2 If unresolved, South African law shall apply.
11.1 We assume the Customer is the legal owner of any submitted device.
11.2 If a device is found stolen, it may be handed over to SAPS.
11.3 Proof of ownership (e.g., receipts, ID) may be required.
12.1 All customer data is treated as confidential.
12.2 No data is disclosed without written consent.
12.3 Temporary service-related data may be deleted after 7 days.
13.1 Personal data is processed lawfully and securely.
13.2 Data is used only for billing, contact, and service purposes.
13.3 Customers may request access, correction, or deletion of their data.
14.1 Customers are entitled to fair, quality service.
14.2 If a defect reoccurs within warranty, repair, replacement, or refund may apply.
14.3 Customers may cancel service before work begins.
15.1 Submitting a device implies consent for diagnostics and temporary installations.
15.2 We are not liable for worsened conditions due to the device's critical state.
16.1 We only install legally free or licensed software.
17.1 We are not liable for delays due to:
18.1 We will use provided contact details for service updates.
18.2 Unreachable Customers may experience service delays.
19.1 Customers should test devices upon collection.
19.2 Issues reported after leaving the premises fall under standard warranty review.
20.1 Approved refunds are processed within 7-14 business days.
20.2 No refunds for completed diagnostics or repairs.
20.3 Refunds are subject to inspection and verification.
21.1 If a device malfunctions within 30 days, return it for assessment.
21.2 No refunds for post-repair malfunctions, but warranty repairs apply.
21.3 Out-of-warranty issues are treated as new repair requests.
22.1 Estimated repair times are approximate and subject to change.
22.2 We are not liable for delays caused by external suppliers or technical complications.
23.1 We reserve the right to subcontract specialized repairs to trusted third parties.
24.1 Devices are stored securely but not insured against theft or damage unless agreed otherwise.
25.1 These Terms are governed by South African law.
25.2 Any legal disputes shall be resolved in the courts of Bloemfontein.
Chaungeni Technologies
09 John Chard, Brandwag, Bloemfontein
Phone: 082 233 8003
Email: tech@chaungeni.co.za