Summary: We respect your privacy. This policy explains how we collect, use, and protect your personal information under South Africa's POPIA Act (No. 4 of 2013).
1. Information We Collect
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Contact Details: Name, email, phone number, address.
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Device Information: Make, model, serial numbers, repair history.
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Payment Data: Transaction records (no sensitive card details stored).
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Technical Data: IP address, browser type (via website analytics).
2. How We Use Your Information
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Providing and invoicing services.
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Communicating about repairs/orders.
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Improving our services (anonymous analytics).
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Complying with legal obligations (e.g., tax records).
3. Data Sharing & Third Parties
We do not sell your data. Limited sharing may occur with:
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Payment processors (like Peach Payments).
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IT service providers (under strict confidentiality).
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Law enforcement if required by South African law.
4. Data Security
5. Your Rights Under POPIA
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Request access to your personal data.
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Correct inaccurate information.
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Request deletion (where legally permissible).
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Object to processing (e.g., marketing).
Contact us at tech@chaungeni.co.za to exercise these rights.
6. Cookies & Website Tracking
You can disable cookies in your browser settings.
7. Policy Updates
We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
8. Tracking Code Responsibility
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Keep your tracking code confidential and do not share it.
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Sharing your code may expose personal details and repair information.
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Chaungeni Technologies is not liable for unauthorized access if your code is shared.
By using your tracking code, you acknowledge and accept these responsibilities.