Privacy Policy

Last Updated: September 2025

Summary: We respect your privacy. This policy explains how we collect, use, and protect your personal information under South Africa’s POPIA Act (No. 4 of 2013).

1. Information We Collect

Contact Details: Name, email, phone number, address.
Device Information: Make, model, serial numbers, repair history.
Payment Data: Transaction records (no sensitive card details stored).
Technical Data: IP address, browser type (via website analytics).

2. How We Use Your Information

Providing and invoicing services.
Communicating about repairs/orders.
Improving our services (anonymous analytics).
Complying with legal obligations (e.g., tax records).

3. Data Sharing & Third Parties

We do not sell your data. Limited sharing may occur with:

Payment processors (like Peach Payments).
IT service providers (under strict confidentiality).
Law enforcement if required by South African law.

4. Data Security

Secure servers and encrypted backups.
Access controls to personal data.
Regular security audits.

5. Your Rights Under POPIA

Request access to your personal data.
Correct inaccurate information.
Request deletion (where legally permissible).
Object to processing (e.g., marketing).

6. Cookies & Website Tracking

Basic functionality (e.g., contact forms).
Google Analytics (anonymous usage data).

You can disable cookies in your browser settings.

7. Policy Updates

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

8. Tracking Code Responsibility

Keep your tracking code confidential and do not share it.
Sharing your code may expose personal details and repair information.
Chaungeni Technologies is not liable for unauthorized access if your code is shared.

By using your tracking code, you acknowledge and accept these responsibilities.

Contact Us

For privacy-related questions or requests:
Email: tech@chaungeni.co.za
Phone: 082 233 8003